Shopify Support - How To Get It
Shopify is the most popular platform for building and running an e-commerce store. In fact, Shopify is powering over 500,000 businesses across 175 countries. As you can imagine, the competition is fierce among store owners. However, one thing they all have in common is the need for support.
Whether you have just set up your new store or just want to make tweaks and updates. You will undoubtedly run into design problems, marketing and technical issues. Which are often beyond the scope of your expertise. When this happens, calling reinforcements is necessary. Specifically, Shopify support experts who have been trained to assist you.
Sometimes more complicated issues arise where you might need to hire professional help.
Regardless, You have several options you can explore. In this article, we are going to suggest some of the support options available. But before we do that, go ahead and bookmark this article for future reference.
OFFICIAL SHOPIFY SUPPORT
Obviously, we are going to start with the official Shopify support because it makes sense to.
SHOPIFY GURUS (FREE)
Should you encounter any Shopify issues, the first stop resource would be in the Shopify Help Centre. There you can contact Shopify gurus directly via phone, email, chat or Twitter.
The Shopify gurus are available to answer any questions you may have regarding your Shopify plan. Also, they are able to direct you to other necessary resources to help you resolve your problem.
THE SHOPIFY EXPERTS DIRECTORY (PAID)
The directory helps you easily find and hire a Shopify expert. Experts can help you with sales strategy, marketing design, SEO, and more. One thing to keep in mind is that there are many Shopify experts to choose from. So it can be a little bit overwhelming knowing where to start.
The best thing to do is to determine exactly what you need help with. Then search the Shopify categories on that basis.
OFFICIAL SHOPIFY FORUMS (FREE)
Shopify forums are truly an excellent place to receive free Shopify support. Shopify threads cover so many topics regarding e-commerce, and obviously Shopify. But they also talk about entrepreneurship in the digital age.
That's one of the main benefits of using such a popular platform like Shopify. One thread can have over 30,000 posts which in turn gives you so many insights.
If you have encountered an issue you will probably most likely find the answer on the forum. And the best part is it's completely free!
DIY TUTORIALS
If for some reason, you have not been able to resolve your issue through official Shopify support channels. Then, there are some other alternatives.
SHOPIFY YOUTUBE CHANNELS
If you are into watching videos, then YouTube is the perfect place for you. It is filled with countless mentors and gurus that claim to have all the answers that you need.
When it comes to digital marketing. There is no such thing as too much information. Luckily, there are many YouTubers that are good at explaining things.
SHOPIFY OFFICIAL CHANNEL
On the Shopify Official channel, you can find out about the latest tips strategies and techniques. More importantly, you will find answers to the most frequently asked questions.
CASUAL E-COMMERCE
The channel is aimed at providing information that will help you achieve success as a Shopify merchant. Their content is valuable, condensed and easy to digest. They cover everything Shopify-related.
SEBASTIAN GHIORGHIU
Yes, information videos are helpful. But sometimes you just need a human to explain things. You can find it in this young Shopify entrepreneur. His channel is filled with lots of useful Shopify tutorials and guides. He is an expert in the field of Shopify. With a huge fan base of 72K subscribers, his advice is well respected when it comes to Shopify success.
FREELANCE SHOPIFY DEVELOPERS
Shopify experts are great. However, hiring experts through the official Shopify channel sometimes comes at a hefty price.
Finding a freelance Shopify developer on platforms like Upwork is a great alternative. There are hundreds of Shopify experts on the platform ready to pick up some work.
The best part about using a platform like Upwork is that you can call the shots. You can create a quick job description describing exactly what you need, set a budget, level of expertise, and people will start applying based on the offer you have presented. This eliminates the process of describing what you want to each and every person. Phew!
OTHER ALTERNATIVES
Often, when people have a question, the first place they turn to is Google. It's free and it delivers every single type of content there is. More specifically, if you search a Shopify related question, it will link you straight to relevant articles.
FACEBOOK GROUPS
Believe it or not, another great free resource for Shopify owners is Facebook. It provides you with an invaluable resource of information. Giving you direct access to a community that has thousands of Shopify business owners who like you, have probably faced the same challenges, doubts, and questions. And if you're a complete newbie you won't feel so alone.
Although, this does not mean that you should go and join every single Shopify Facebook group. Less is more. Find one or two groups with a smaller community that is well moderated to gain and share knowledge.
Having said that, you should not blindly follow all the advice given on the groups. By all means, take the information away, dissect it, research it and see if it's relevant to your business and strategy.
FINAL THOUGHTS
Whether you're a newbie to Shopify and the e-commerce world or a seasoned Shopify owner. You will require some support at some point. So, if you were feeling a little bit lost about where to find some Shopify support, you now know where to find it.
There are many free and paid options that you can turn to for support and at the same time gain knowledge in the process.
What you will learn by engaging and sharing information with entrepreneurs alike, is indispensable. And remember, success is not measured by what you have, but also by what you share.
