The New Way To Schedule Patients
Do you want to eliminate the wondering of why you are not booking more new patients?
If you run a dental clinic, you will know that the most annoying thing is losing a patient that does not schedule an appointment.
After all, the success of a dental practice is dependent on how many patients schedule an appointment.
So, what if I told you that there is a way you can reel back in those patients who do not book an appoint within minutes.
Sounds too good to be true right?
Well, thanks to Artificial Intelligence (AI) and its accuracy, it has become possible.
This means that you never have to lose another quality patient again.
You don't need me to tell you that a new patient is worth almost double an existing patient. On average, a new patient spends over $1700 within the first year, as opposed to existing patients who spend roughly around $1000.
The potential increase in revenue differs significantly and that is a lot of value lost! Therefore, capturing the information of a patient who does not schedule is critical.
So, how does it all work?
Using a scheduling software with built-in AI it can alert you in real-time about each call lost - and it is done within seconds. Sometimes, it can alert you even before the patient hangs up.
It instantly sends you a lost-new-patient notification. This is where your front desk employees start to work their magic.
Once their contact information has been recaptured, you can present them another opportunity to book in with you.
Obviously, you have to be smart with it. You don't want them to feel like they are being pressured into it.
Instead, you can use the opportunity to find out why they didn't book or, explain to them about any current offers or promotions you have going on.
For example, you can take tell them that you are calling back to inform them that you are offering free consultations.
Everybody loves a freebie so it is unlikely that they will refuse the offer, then you can proceed to book them in. They get a free consultation and you get the booking.
That way, it won't feel like they are being forced into anything, it breaks the ice, and they are much more likely to stick around for the long-run.
Patients who don't book straight away are most likely still in the decision phase. Finding a dentist can often be an overwhelming task for many. If you can make potential new patients feel at ease before they even walk-in you can almost guarantee they will stick around.
Not only does this new way of scheduling help you to not lose patients to your competitors. But, it also helps you increase production. It can improve your customer service significantly and your staff will be better equipped to handle new patient calls.
Scheduling appointments should be a massive part of your marketing strategy. Mastering how to reschedule new patients will make your dental practice stand out and set you apart from your competitors. If all these appeal to you, then using an AI scheduling software should be a no brainer!
